Repair refunded?

[Kwaugh]

My phone is currently with the repair centre, I was given the option to pay for it to be fixed or for it to be returned unfixed. I chose fixed and paid the money 5 days ago but today I have had the money refunded, with no reason why?

Has anyone had this happen or know why this could be?

[Katie_B]

Hello @Kwaugh. 

Thanks for coming to the community. 

I would recommend ringing our technical care team who can look into this further and check the status of your repair. 

Katie 🙂