Faulty refurbished S10 lite

[Claire_1905]

I got a refurbished S10 lite in October 2020, over the last month before lockdown ,i took the phone to a ee store as it wasnt charging.

The guys in store sorted this out and also gave me a new charging cable.

But again its not charging with the new cable, tried all the possible solutions like upgrade software etc. With no joy.

This phone has a lifetime guarantee as a refurbished or good as new phone.

Im really fed up can this handset be replaced.

Can anyone help please 

[Leanne_T]

Morning @Claire_1905

I am sorry to hear your phone is not charging.

You can book in a repair through our online trouble-shooter tool.

Or, if you prefer you can give us a call on 150 and our Tech Gurus will be able to help you further 🙂

Thanks.

Leanne.