Reopen a closed account

[CUI]

Hi, I am Cui Jianyu. I forgot to pay my mobile fee last three months, because I came back to China. When I check my account, it had been closed. So, I paid 60 pounds to my mobile number. However, I found my account is still closed. Could you help my to open my account and check my payment? Thank you

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Chris_B]

@CUI   That’s not possible from here you will need to call customer services about this.    You can call this number +44 7953 966 250

[CUI]

OK. So, I can only pay my last three months fees. If I want to reopen my account I have to go to the EE service hall or make a call to customer service, is this right?

[bristolian]

Indeed so. There is no access to individual customer accounts on this public internet forum.

This request will need a customer service agent to action.

[CUI]

OK, I made a payment to my account and I will go to the EE service hall after I came back to the UK. Thank you!

[XRaySpeX]

You will probably find that once your a/c was closed due to lack of payments it has now been handed over to debt collectors. Which in turn will mar your credit record making it difficult taking out a new mobile contract.

[CUI]

Thank you. I have paid the overdue amount which is just 32 pounds. I will go to the EE service hall to reopen my account.