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Renew my current pack

Hello36
Visitor

‎16-10-2021 10:18 AM

Hi, I have 2 day left of my current pack but I want to renew it as I need to use my data. And I’ve texted 150 with NOW Nat it replied with 

‘

You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices’ 

 

I’ve never had a problem with renewing my pack early but this time it has just replied with this when I tried yesterday and today. How am I suppose to restart my pack?

 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎16-10-2021 10:39 AM

You need to top-up and buy the same pack first before you can text NOW to 150. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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