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My wife has just selected a £5 pack

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Cookie2
Contributor
Contributor

‎14-11-2021 10:17 AM

When I try I get no choice to change it only shows current pack 

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1 SOLUTION

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Christopher_G
EE Community Support Team
In response to Cookie2

‎15-11-2021 08:12 AM

Hi @Cookie2

 

It may be worth speaking to our Mobile Care team so they can look into this for you.

 

Chris

View solution in original post

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11 REPLIES 11
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XRaySpeX
Grand Master
Grand Master

‎14-11-2021 10:29 AM

Does texting ALL PACKS to 150 offer you any more?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Cookie2
Contributor
Contributor
In response to XRaySpeX

‎14-11-2021 10:32 AM

Just tried and do get choices but starts at £10 pack  no £5 

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James_B
EE Community Support Team
In response to Cookie2

‎14-11-2021 01:53 PM

Hi @Cookie2,

 

How did you wife purchase her Pack. Was it a promotional offer she received?

 

James

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Cookie2
Contributor
Contributor
In response to James_B

‎14-11-2021 03:02 PM

it came up as a choice of change packs on here My ee page

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Cookie2
Contributor
Contributor
In response to Cookie2

‎14-11-2021 03:12 PM

when I sa come up , I mean that when she clicked on change packs it was one of the choices

when I click on change packs on MY EE  I shows no choices at all 

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James_B
EE Community Support Team
In response to Cookie2

‎14-11-2021 03:52 PM

Hi @Cookie2,

 

Does texting PACK05 to 150 allow you to purchase the pack?

 

James

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Cookie2
Contributor
Contributor
In response to James_B

‎14-11-2021 04:13 PM

tried that I did get message back offering £5 pack, it said reply YES if I wanted to go ahead so I replied YES.  Got reply say would lose boosts if I still want to go ahead reply YES 

I did that  but no reply    Nothing has come back   

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XRaySpeX
Grand Master
Grand Master
In response to Cookie2

‎14-11-2021 04:26 PM

That's right! You do lose your boosts by switching to a pack under £10.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Cookie2
Contributor
Contributor
In response to XRaySpeX

‎14-11-2021 04:45 PM

Point is It will not let me select a £5 pack just hangs 

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