The EE Community

Keypad digits not working during phone call

I cannot select a number on my keypad when given options during a phone call so I cannot ring EE with the problem. As I can't select a number for the option I want it cuts me off. Urgent as other calls I need to make too.

Trials contact

Hello - how do I get in touch with the Trials team?  The contact centre say they don’t exist and chat can’t help either. Thank you

Inclusive Extra Inclusive Extra ROAM ABROAD Pass

I want to just add it and be able to use my Internet in USA

Is it just me?

I was with BT who were fine but weren't perfect. Since it's become EE/BT it's been total rubbish. Most recently, I contacted them 2 weeks ago to tell them I was moving house and booked an engineer for the install. The engineer never turned up - they ...

Re: Long term travel - Cancel contract? Any other options

Want to cancel my braodband

Re: Phone number disconnected

I have the same problem. But have received no text nor email to say its being disconnected.my number apparently is disconnected. have been trying to get in touch EE but its leading nowhere!Frustrating.

Almost every time I try to manage anything online I see this:

I mean does EE actively want to deter us from online management to, for instance, get an opportunity to pitch more stuff to us on the phone? Or are to conclude that at such a big tech company they have incompetent engineers/coders? Or they don’t have...

Still getting contact and bill queries for ended contact

I'm still getting contact from EE regarding a contact I ended many months ago.  I've cancelled the DD and still getting letters saying I must reinstate it.  Trying to find an email contact as phoning is not easy with work commitments.  Obviously my a...

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Hi , we have contacted EE as they say we signed up to a 36 month contract, they are saying they only keep phone transcripts for 12 months ? so can't prove we have a 36 month contract ? is that correct ? they can send us a copy of the contract but tha...