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Clinically vulnerable person

Mrmjc
Visitor

‎19-12-2021 01:00 AM

I am a clinically vulnerable person and I have £50 credit and no money left in my bank to top up. My pack didn't renew and I have been left with no phone contact with my support workers. It's absolutely disgusting how EE can do this

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-12-2021 06:26 AM

@Mrmjc : What does texting AL to 150 from it fully report verbatim (it is free)?

 

Buy the pack again using its text code.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Katie_B
EE Community Support Team

‎19-12-2021 07:31 AM

Good Morning @Mrmjc. 

 

I am so sorry to hear your pack has not renewed and would love to help further. 

 

Please could you confirm if you have followed the advice provided above?

 

Speak soon, 

 

Katie 🙂

0 Helpful