Refurbishment

Vasile9692
Visitor

‎12-12-2020 02:16 PM

7 days ago I have ordered a Samsung S20 FE in meantime I have contact them to cancel my order,thei told me that the order was cancelled but Today thei send me the phone  this clever EE I say nothing but the phone was refurbished  without headphones and without original charger  im customer with them for more then 2 years. Please guys don't try EE TRY a different one different network  thei are better then EE

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎12-12-2020 03:51 PM

Hi @Vasile9692 

 

The Samsung F20FE doesn't come with headphones as standard. Nobody said it wookd come with all its original accessories. Manufacturers are starting to stop providing the charger as most people already have more than one USB plug. 

 

https://shop.ee.co.uk/refurbished-phones/good-as-new

 

If your order was already sent when you cancelled then it would obviously be delivered. Just call EE to return the handset.



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team

‎13-12-2020 09:22 AM

Hi @Vasile9692

 

I am sorry to hear this.

 

If you would like to return the good as new Samsung, please see our How can I return a device bought within the last 14 days? Help page, for details on returning the phone.

 

Thanks.

 

Leanne.

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