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Refunds

tlw2288
Investigator
Investigator

‎18-05-2020 07:53 AM

Hi

 

I placed an order on the 30 April and subsequently called 150 and had it cancelled 05 May and a new order placed which has successfully arrived however the original order has not been refunded for the upfront payment and I was told I would receive it within 3-5 working days.

 

I have received no email confirmation of the cancelled order nor my refund. how can I find out what has happened to this order and where my refund is?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎18-05-2020 08:25 AM

@tlw2288  Customer services can help you with this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
REFUND
Visitor
In response to Chris_B

‎06-08-2021 02:29 PM - last edited on ‎06-08-2021 02:53 PM by EE Community Moderator

Give me my **bleep** money back," 3 to 5 working days" my **bleep**. I'm overdrawn and homeless.

0 Helpful
Christopher_B
EE Employee
In response to REFUND

‎06-08-2021 04:32 PM

Hi @REFUND

 

I hope you're well and having a nice Friday, other than this issue of course.

 

Have you arranged a a refund that hasn't been processed? 

 

Thanks 

 

Chris 

0 Helpful