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Refund

Kansathon
Explorer

‎24-07-2021 08:41 PM

basically I bought £20 voucher for top up my data but before that i don't know how to top up the voucher and then i went on the ee app and click on the 10 £ top up for unintentional and it top up but it not my credit it my mum bank credit so can i please get the money to my mum bank credit. 

0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎24-07-2021 08:47 PM

@Kansathon : PAYG credit it is not refundable. 

 

To use the top-up voucher text VO (space) 16-digit voucher number  to 150. You can use the £10 credit after you use that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Kansathon
Explorer
In response to XRaySpeX

‎24-07-2021 08:53 PM

My 20 pounds Vocher i already top up but before that i top up on my phone for 10 pounds with my mum bank credit for unintentional what i want is get the 10 pounds top up back

0 Helpful
BrendonH
Community Hero
Community Hero
In response to Kansathon

‎24-07-2021 09:13 PM

PAYG top up in non refundable


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
Kansathon
Explorer
In response to BrendonH

‎24-07-2021 09:26 PM

what about top up refund

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Kansathon

‎24-07-2021 09:33 PM

As we told you it's non-refundable. Surely you can give your Mum £10 & use that credit later?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Kansathon
Explorer
In response to Kansathon

‎24-07-2021 09:40 PM

how to give my mum a credit then.

 

0 Helpful
BrendonH
Community Hero
Community Hero
In response to Kansathon

‎24-07-2021 09:44 PM

You pay your Mom back. That £10 is on your credit.

 

 


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Kansathon

‎24-07-2021 09:49 PM

You're gonna be buying packs most months, if not all. You just use that £10 to buy a future pack & not have to shell out any money that month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful