Refreshed data already partly used

[Anb666]

Have a 200gb data limit. Refreshes on the 5th of the month. Leave my phone in battery saver which restricts data anyway as I sleep. Wake up and check the refresh and it's saying I have 194.3gb left. That's a pretty massive chunk gone.

Checked for more information on Al text 150 and it's all correct. On the bill it says stops on the 4th and resets on the 5th but I stopped using my phone by 11pm on the 4th and wasn't hotspotting. anything 

[Chris_B]

@Anb666   And if you look at the data usage settings on your device for data used what apps are using data.    

[Anb666]

Good idea, it's saying 214mb used today.

Get Outlook for Android

[Leanne_T]

Hi @Anb666

Thanks for coming to the community. 

Please see our How much data am I using on EE? post, for tips to optimise your EE data allowance.

Thanks 🙂

Leanne.

[Anb666 · Accepted solution]

Thanks for the quick responses in the community. Managed to get hold of someone on live chat and they said it was an error and reset it.

Get Outlook for Android

[Leanne_T]

Thanks for letting us know @Anb666

Have a lovely Sunday 🙂

Leanne.