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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

100% upgrade for free

Hi I received  a 100% free upgrade and when I choose the phone I want in the check out is says I have to pay the rest of £234 the rest of my contact off ? But says I can now upgrade for free 

Upgrade options

Good morning,I’m on a monthly contract (nearly ended) and I would like to know the options I’ve got, when I’ll be able to upgrade. Will I have to switch necessarily to a SIM only contract / new phone? Or can I also go for a tablet / watch? thanks hav...

ericaneyy by Investigator
  • 428 Views
  • 3 replies
  • 1 Helpful

Antenna for EE Huawei LTE Cube E5180

I've got an EE Huawei LTE Cube E5180 and need an antenna to improve the 4G signal (wifi is fine).  Can someone recommend tell me what connectors I need (to connect the antenna to the two gold ports, labelled MAIN and DIV)?

Re: Unlocking your EE mobile phone or device

So I have an iPhone 12 Pro Max and I wanted to get it unlocked tonight so I text 150 as I did last time I wanted to unlock an older phone. This time it came back saying my phone is already unlocked, now I've obviously not had the phone for 18 months ...

jacksb by Contributor
  • 498 Views
  • 3 replies
  • 0 Helpful

end of contract how do I cancel, I do not want to renew

My contract is ending soon, I have two and do not want to re-new the one that is ending. How do I stop automatic renewal - do I have to cancel in writing/e-mail? If so wher can I find the address?thank you

TMS123 by Visitor
  • 6057 Views
  • 4 replies
  • 8 Helpful

Resolved! Refreshed data already partly used

Have a 200gb data limit. Refreshes on the 5th of the month. Leave my phone in battery saver which restricts data anyway as I sleep. Wake up and check the refresh and it's saying I have 194.3gb left. That's a pretty massive chunk gone. Checked for mor...

Anb666 by Investigator
  • 1376 Views
  • 5 replies
  • 2 Helpful

Nhs

I work for the NHS and I am unable to log in and obtain a new perk code, my account was set up with the email ending .nhs.net however this has changed to .nhs.Scot and the email address is not recognised can you please advise how I can get new code 

Have I been accepted

Hi I’ve placed an order to see if I was eligible for a contract with EE. I’ve had an email saying thank you for order with a order number and the money has been taken but saying to call EE does this mean I’ve been accepted?Thank you in advance  

Poor customer service

I’ve just upgraded to the new apple 12 Mini. The first young man that dealt with us great he sorted our broadband out for us whilst we were there. He then handed over to his manager who didn’t mention that using my nhs discount would result in having...

Payment reverted. (Can't pay for PAYG)

Hi, I ordered two PAYG sim cards, and while I could set up a auto-renewing Pack normally on the first sim card with my debit card, my second sim constantly reverts payment for all my debit cards (from different banks too). I called EE and since they ...

zeroichi by Investigator
  • 636 Views
  • 7 replies
  • 1 Helpful