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100% upgrade for free

Charlie110
Contributor
Contributor

‎05-09-2021 11:37 AM - edited ‎05-09-2021 11:51 AM

Hi I received  a 100% free upgrade and when I choose the phone I want in the check out is says I have to pay the rest of £234 the rest of my contact off ? But says I can now upgrade for free 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎05-09-2021 11:59 AM

Afternoon @Charlie110

 

Thanks for coming to the community. 

 

Does the charge still show when you go to checkout? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Charlie110
Contributor
Contributor
In response to Leanne_T

‎05-09-2021 12:01 PM

Yes
0 Helpful
Leanne_T
EE Community Support Team
In response to Charlie110

‎05-09-2021 12:02 PM

Thanks @Charlie110

 

In this case, please give us a call on 150. Our Mobile Care team will be happy to help you with the upgrade 🙂

 

Leanne.

0 Helpful