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Refreshed data already partly used

Anb666
Investigator
Investigator

Have a 200gb data limit. Refreshes on the 5th of the month. Leave my phone in battery saver which restricts data anyway as I sleep. Wake up and check the refresh and it's saying I have 194.3gb left. That's a pretty massive chunk gone.

 

Checked for more information on Al text 150 and it's all correct. On the bill it says stops on the 4th and resets on the 5th but I stopped using my phone by 11pm on the 4th and wasn't hotspotting. anything 

1 SOLUTION

Accepted Solutions
Thanks for the quick responses in the community. Managed to get hold of someone on live chat and they said it was an error and reset it.

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View solution in original post

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@Anb666   And if you look at the data usage settings on your device for data used what apps are using data.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Good idea, it's saying 214mb used today.

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Leanne_T
EE Community Support Team

Hi @Anb666

 

Thanks for coming to the community. 

 

Please see our How much data am I using on EE? post, for tips to optimise your EE data allowance.

 

Thanks 🙂

 

Leanne.

Thanks for the quick responses in the community. Managed to get hold of someone on live chat and they said it was an error and reset it.

Get Outlook for Android
Leanne_T
EE Community Support Team

Thanks for letting us know @Anb666

 

Have a lovely Sunday 🙂

 

Leanne.