Recieved email confirmation and different order number from what i was given

[rodders41]

Hi Katie thank you
The number i was given started with 02 the one in the email was nothing similar at all and it was a new order
Cheers Roddy


Sent from Samsung Mobile on O2

[Katie_B]

Good Evening @rodders41.

Welcome to the community. 

Was this a new order or an upgrade?

What does the number begin with that was provided to you?

Speak soon, Katie 🙂

[Katie_B]

Thanks for confirming this @rodders41. 

Have you tried tracking your order with both numbers using the online tracker? 

Does this show 2 separate orders?

Katie 🙂

[rodders41]

Tried the one i was given over the phone and just came back couldn't be tracked the other one is awaiting confirmation

Sent from Samsung Mobile on O2

[Katie_B]

Thank you for checking @rodders41.

I would always recommend using the order number provided on your confirmation email. 

Please keep an eye on your order and if nothing changes give us a call so we can look at this further. 

Katie 🙂

[rodders41]

Hi Katie
Thank you i'll keep an eye on it
Cheers for now
Roddy

Sent from Samsung Mobile on O2