The EE Community

How to check data plan is 5g compatible?

I'm currently on a SIM only contract that I'm very happy with, but my phone is quite old now and I was planning on buying a Google pixel (maybe 9a). I'm running under the assumption that I can simply put my SIM into the new phone and bing bang boom, ...

Error AAU941

Received this error this morning on the Apple TV EE TV app, And a restart hasn't made any difference. Google Search turns up nothing useful, nor does a community Search. Anyone else?

Wifi not working

From the recent transition from BT to EE I am getting constant wifi issues, and it’s frustrating. I have had an engineer come out and install a new modem, however this did not rectify the issue that I am having. As a paying customer, I expect a relia...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

The speed does not comply with the contract.

Hello! I have encountered a problem. I have a contract for unlimited internet with a maximum speed of 100 Mbps. However, for some reason it used to be fine with 100 Mbps, and now it is only 10 Mbps. Please help me solve this problem. Thank you!

Transfer from BT to EE shouldn't be this difficult!

Was with BT for a number of years, aside from the odd issue my connection was rock solid and had Halo 3+ 900mbp FTTP, however saw the new EE announcement with the 1.6Gbs speeds and WiFi 6 Hub and thought I'd upgrade.  Waited a cople of weeks for the ...

App errors

I haven’t been with EE long and I have not been able to do anything on the app and website. It’s just full of errors! I can’t set up the WiFi controls, access my bill or manage my broadband. By looks of it, it has been a problem for a couple of years...

No Broadband for 2 weeks, fault at the box

What on earth is going on at EE?

So this week I knew that my watch was due for an upgrade. After asking live chat about 5 times they eventually explained to me the date I was due for upgrade. Not before trying to sell me a new line and telling me to just cancel the old one. Terrible...