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30-03-2020
10:20 PM
- last edited on
30-03-2020
11:19 PM
by
MikeT
Hello,
I want to know if my order has been placed or not. my name is Pragathy. I ordered a Huawei Y7 (2019) mobile phone.
address- xxxxxxxxxxxxx
I entered my bank details and pressed confirm but after that, the page was directed to the home page. I did not get any notification of my order number or a message saying there was an error. I also checked my spam account.
Thank you.
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
30-03-2020 10:23 PM
@pragathyy : This user discussion forum can have no access to your specific account. You need to query this with CS.
31-03-2020 07:46 AM
Hi @pragathyy
Welcome to the community.
I recommend speaking to our Mobile Care team. They'll be able to search to see if the order has gone through.
Chris
31-03-2020 08:41 AM
Thank you so much.
🙂
31-03-2020 07:16 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance.