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Re: What is the email address for EE U.K.

pragathyy
Explorer

‎30-03-2020 10:20 PM - last edited on ‎30-03-2020 11:19 PM by EE Community Moderator

Hello, 

 

I want to know if my order has been placed or not. my name is Pragathy. I ordered a Huawei Y7 (2019) mobile phone.

address- xxxxxxxxxxxxx

I entered my bank details and pressed confirm but after that, the page was directed to the home page. I did not get any notification of my order number or a message saying there was an error. I also checked my spam account.

 

Thank you.

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎30-03-2020 10:23 PM

@pragathyy : This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎31-03-2020 07:46 AM

Hi @pragathyy

 

Welcome to the community.

 

I recommend speaking to our Mobile Care team. They'll be able to search to see if the order has gone through.

 

Chris

pragathyy
Explorer
In response to Christopher_G

‎31-03-2020 08:41 AM

Thank you so much. 

🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to pragathyy

‎31-03-2020 07:16 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful