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16-02-2021 08:14 PM
I thin EE need to look at BrightStar they have had my phone for over a week and I have had zero confirmation of receipt of the phone or anything, luckily for me, I sent recorded and insured
17-02-2021 08:03 AM
Hello @Dave6018.
Thanks for coming to the community.
I am sorry to hear this is yet to be updated on your account.
Have you spoke with Bright Star?
Katie 🙂
17-02-2021 08:14 AM
Brightstar, I am guessing you haven't tried to contact them, just let's say you have more chance of going shopping with Lord lucan for a ps5 and taking all your shopping home on shergar. I spent 2 hours trying to get through, EE customer service phone staff amazing, brightstar phone staff do they actually have any?
17-02-2021 08:16 AM
Hi @Dave6018.
If you are unable to get through via phone there is also a customer service email.
The email address is: eeconsumer.uk@brightstar.com
Katie 🙂