Re: Upgrade Returns Pack sent to wrong address twice

Dave6018
Established Contributor
Established Contributor

‎16-02-2021 08:14 PM

I thin EE need to look at BrightStar they have had my phone for over a week and I have had zero confirmation of receipt of the phone or anything, luckily for me, I sent recorded and insured

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎17-02-2021 08:03 AM

Hello @Dave6018. 

 

Thanks for coming to the community. 

 

I am sorry to hear this is yet to be updated on your account. 

 

Have you spoke with Bright Star?

 

Katie 🙂

0 Helpful
Dave6018
Established Contributor
Established Contributor
In response to Katie_B

‎17-02-2021 08:14 AM

Brightstar, I am guessing you haven't tried to contact them, just let's say you have more chance of going shopping with Lord lucan for a ps5 and taking all your shopping home on shergar. I spent 2  hours trying to get through,  EE customer service phone staff  amazing,  brightstar phone staff do they actually have any?  

0 Helpful
Katie_B
EE Community Support Team
In response to Dave6018

‎17-02-2021 08:16 AM

Hi @Dave6018. 

 

If you are unable to get through via phone there is also a customer service email. 

 

The email address is: eeconsumer.uk@brightstar.com

 

Katie 🙂

0 Helpful