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14-08-2020 12:02 PM
my contract phone is asking me for thepuk to open it
14-08-2020 12:10 PM - edited 14-08-2020 12:13 PM
Hi @gee3655
This means you've entered your SIM PIN incorrectly 10 times. You can get your PUK code from myEE online under Account > Unlock codes
Be careful entering your PUK, you only get limited attempts before your SIM will be blocked permanently and need replacing.
