Our response to the coronavirus

[Kingrorz]

Hi, I renewed my contract but EE emailed me asking me to call them to answer a couple of questions first. Obviously this is not an essential call but I need to know the best way to answer the questions without speaking directly to an assistant?

Thank you 

[Leanne_T]

Hi there @Kingrorz

Thanks for posting on the community.

If you give us a call on 150 or 0800 079 8586 our Mobile Care team will be able to check your order for you and see what is needed 🙂

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Leanne.

[Kingrorz]

Thank you! Issue solved.

Sent from Yahoo Mail on Android

[Leanne_T]

Thanks for coming back and letting me know @Kingrorz

Take care 🙂

Leanne.