Order tracking: pay monthly orders

[Amiee-lou]

Hi, I recently ordered a new phone with you and it is currently on back order, I wondered if anyone should shed light on when the phones are expected back in stock as I'm going to be without a sim card and contract from October until the new one arrives. 

Thanks 

[Katie_B]

Hello @Aimee-lou. 

Thanks for ordering with us. 

The timescales are different depending on the phone you ordered, memory size and colour. 

If you could let me know what you ordered I would happily check our current guidance for you. 

Katie 🙂

[Amiee-lou]

Thank you, I have ordered the Samsung galaxy s21 in phantom violet, 128 gb

[Katie_B]

Hello @Aimee-lou. 

Thanks for getting back in touch. 

When did you place your order?

The current guidance is the phone is available to order and to expect dispatch within 21 days. 

Katie 🙂

[Amiee-lou]

I placed the order on the 12th when I track it it tells me it is on back order 

[Katie_B]

Hi @Aimee-lou. 

As soon as your order is ready for delivery you will be notified. 

Hopefully it's not to much longer.

Katie 🙂

[Amiee-lou]

Okay thank you Katie