Order tracking: pay monthly orders

[Dannys_Mummy]

I placed my order to upgrade on Sunday, but the tracking hasn't updated.  Its a Samsung S21 grey 128Gb.  I've never had to wait much more than 48 hours for my new phone in the past!

[Mike7788]

Hi I've ordered the new fold3 and have been waiting 5 days for it to show a delivery date?  Confirmation awaiting still. Would I be able to get an update on this please. 

Many thanks

Mike

[Leanne_T]

Hi there @Mike7788

Thanks for coming to the community. 

Which model size and colour did you order? 

Thanks 🙂

Leanne.

[Mike7788]

Yea same I've never had to wait that long for a phone. Nearly a week now
without any idea if it's even coming or not. Ot how long I'll have to wait
is it a shortage of stock or colour because the colour I couldn't careless
about.

[Christopher_G]

The current guidance for that model is 'order now. We'll deliver as soon as we receive stock from the manufacturer', @Dannys_Mummy.

As soon as we receive that stock, we'll dispatch the phones in the order in which they were placed.

Chris

[Christopher_G]

If you would like to change to a different version, have a chat with our Mobile Care team, @Mike7788

They'll run through some options with you.

Chris

[Dannys_Mummy]

I'm really not worried about which colour I have, but need to know how long it will be so that I can plan, just a ball park idea of days, weeks or months.  Given the issues with trying to obtain other electronic devices in the last 2 years.  (Finally got Xbox Series X after 9 months of narrowly missing out!)