Hi, I'm logged in via a different account at the moment.
I have an account with two contract phones and broadband on it, but I needed to be able to manage another account for an elderly relative so I setup another account and ordered a flex sim as the phone will only be used should they go in to hospital. I need to add some credit to this account but it will not let me log in to it. When I select forgot password it says it's sending the "forgot password email" to my email address but it doesn't arrive. I have checked all five of my email accounts, and checked the spam folder and all other folders and cannot see the email anywhere. It just keeps saying: "Click the link we've sent to: <my email address>" each time I re-request it.
I've tried using passwords that might be the correct one but keep running into:
"For security reasons your account has been temporarily locked"
I've spent well over an hour trying to find a way to log in to the account and am feeling very frustrated.
I'd be very grateful for any help, I don't have physical access to the phone or sim card so I can't just go out and replace the sim (although I may be able to ask my relative's neighbour to do that if absolutely necessary).
