Nhs ee perk deactivated

[HEW27]

When I try to log into ee perks it says my account has been deactivated- when I try to re-register is says my email is already in use. . . . I now no longer am getting the discount on my contract 😫

[Northerner]

Hi @HEW27 

You will need to call EE CS on 150 about this issue.

Thanks

[Jon_K]

Hi @HEW27.

I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Jon

[George999]

I've got the same issue

[George999]

My EE pirks account has been de activated anyone else found this and had it sorted.

"Your account has been deactivated as your registration was not completed within the allowed time frame."

Can't re register as it still has my last details.

Cheers

George

[Katie_B]

Hello @George999.

Welcome to the EE Community.

I have sent you a private message to gather some details to help get you logged in to your perk account. 

Speak soon, 

Katie 🙂

[Jude87]

I am also having the same issue, I registered a while ago but didn't complete the registration because I wasn't eligible for an upgrade at the time. I have just upgraded today to a new contract and they told me that the discount can still be applied I just need to ring them once my phone arrives. I have since tried to log into the perks website, forgot password so requested a reset but now it says the account has been deactivated due to not completing registration on time. 

Please can you reset my account? 

[Katie_B]

Hello @Jude87. 

Welcome to the community. 

Of course, I would love to help you reset your Perk account. 

I have sent you a private message for some more details. 

Katie 🙂