Order tracking: pay monthly orders

[Becks1989]

Hi

I placed an order last Friday to upgrade my current iPad to the 2021 iPad mini. On the online tracking it’s still saying Awaiting Confirmation. How long does it usually take for this to go through as the 1st billing for this is due to be paid next week. Don’t really want to be paying for something that I don’t have 🤷‍♀️

[Leanne_T]

Hi @Becks1989

Thanks for coming to the community. 

Which size and colour did you order? 

Has your plan changed? 

Leanne 🙂

[Becks1989]

Hi Leanne

I ordered the 64GB in space grey.

was previously on just a sun only plan and now upgraded to I think it’s about £38 a month for both the iPad and sim plan.

thanks!

[Leanne_T]

Thanks @Becks1989

This device is showing expected dispatch in more than 28 days. 

Once we have received your order and this has been dispatched DPD will be in touch to arrange delivery. 

Thanks.

Leanne.

[sclark2]

hello did you receive your order yet?