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2 weeks & still waiting for my 2 iPhone 11’s

Mum2five
Explorer

‎16-11-2021 06:25 PM - edited ‎16-11-2021 06:26 PM

I ordered 2 black iPhone 11’s 64gb on the 2nd of November & on both of them it’s still saying “order confirmed” 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎17-11-2021 07:00 AM

Hi @Mum2five 

 

If there is no stock becase of ongoing shipping issues then you'll just have to wait. 

 

Once EE have stock you will receive a text from DPD with a delivery date.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Mum2five
Explorer
In response to Northerner

‎17-11-2021 12:32 PM

I was told that delivery should be with me from 5-7 days and it’s been 2 weeks & 1 day now! I totally agree with you that if their expecting delays then delivery times are going to take longer  but it would be nice to receive a courtesy call or email.  That would of meant I wouldn’t have to have posted on this forum. 

0 Helpful
James_B
EE Community Support Team
In response to Mum2five

‎17-11-2021 01:08 PM

Hi @Mum2five,

 

The black model is currently on back order and will be dispatched when stock arrives from Apple. We do have stock of some other colours, if you'd like to switch, please get in touch on 150.

 

James

0 Helpful