The EE Community

Norton security

Hi everyonei have just received an email from Norton to say thank you for agreeing to pay usd 629 for your annual subscription. I haven’t authorised this nor know anything about Norton. Any advice welcome please. 

Xbox Game Pass code not received - Xbox Series S bundle

Hi, I purchased the Xbox Series S bundle (with EE game card and Xbox Game Pass) on 23rd March, I received my EE game card almost immediately by text but haven't heard anything else about the Xbox Game Pass. I spoke to customer services on the phone l...

Not an EE customer, preordered switch, no confirmation 6 hours later

Hi, I am not an EE mobile customer (or in any other capacity.) I ordered a Nintendo switch 2 through EE this morning, it took the money...6 hours later...no email confirmation! And no order number!!! I've been trying to get in contact with EE ALL DAY...

Inclusive extras changed

Same thing happened to me, I’ve had a specific roam further on my account for years, I’ve had no notice by letter email or text except last night during my flight to the USA that they’ve changed me to the new roaming system and put me on eu roaming, ...

SIM not transferring to new phone

I have a new phone and my SIM card is not transferring as stuck in a timed out session loop immediately that I click transfer

Smart Home Monitoring - no confirmation email

Hi,I ordered the Smart Home Monitoring Essentials plan for a House (£30pm) on Tues 25 Feb 2025. I already have a EE TV and Broadband package. As such, I received a "thank you for your order" email outlining the update to my monthly direct debit. Howe...

New or Existing Customer?

Hi All,  hoping someone can give me an authoritative answer to this, as I've had conflicting info in another forum.  I'm currently getting Broadband and phone from BT, and I've been with them for several years - I'm now getting ripped off to the tune...

Hello,I am experiencing a similar situation. I have been on the Full Works plan for several years and have utilized the Go Further Roaming Extra. Recently, I noticed that this feature has been divided into two categories: EU and ROW 1. Today, I recei...