Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

4gee Frequently Disconnecting

RowanLong
Contributor
Contributor

‎21-01-2021 12:14 PM

Hello,

 

I recently started using a 4gee mini device for work and it frequently drops the connection after 45 minutes, sometimes before.

 

 I’m a counsellor using video calls to deliver 50 minute sessions, so it’s more than frustrating to see the meetings suddenly stop at the 45 minute mark. It also looks unprofessional and potentially could be harmful to my clients.

 

 Reading through this forum it seems like a common complaint. Is there a guaranteed fix, or is it a case of joining a new network with more stability?

 

i appreciate your help on this.

 

 Thank you

17 REPLIES 17
Jon_K
Former EE Employee

‎21-01-2021 02:30 PM

Hi @RowanLong.

 

Welcome to the community.

 

Does this happen every time you use the device?

 

What device are you connecting to the 4GEE WiFi?

 

Jon

0 Helpful
RowanLong
Contributor
Contributor
In response to Jon_K

‎21-01-2021 02:34 PM

Hi @Jon_K 

 

it happens more often than not. I connect an iPad to the WiFi, as well as my iPhone, although the latter is on airplane mode when I’m using the WiFi for video calls on my iPad.

 

 The area I use it in has a low WiFi signal, but it just surprises me that it works for 45 minutes then there are issues.

 

 Thanks

0 Helpful
Jon_K
Former EE Employee
In response to RowanLong

‎21-01-2021 03:06 PM

Thanks @RowanLong.

 

Do both your phone and iPad disconnect after 45 minutes?

 

Can you try resetting the device using the pin reset button?

 

Jon

 

 

0 Helpful
RowanLong
Contributor
Contributor
In response to Jon_K

‎21-01-2021 03:14 PM

@Jon_K 

 

It happens on both, it just did a few minutes ago as I’m using both at the same time to use WhatsApp on my iPad. The connection drops for a few seconds and I can’t access the Internet. It just comes back on its own.

 

I tried resetting it earlier after reading a separate post, but no change.

 

 Thanks

0 Helpful
Jon_K
Former EE Employee
In response to RowanLong

‎21-01-2021 03:38 PM

Thanks @RowanLong.

 

Did you press and hold the reset button for 15 seconds?

 

Do you have any other EE devices?

 

Jon

0 Helpful
RowanLong
Contributor
Contributor
In response to Jon_K

‎21-01-2021 04:10 PM - edited ‎21-01-2021 04:10 PM

@Jon_K do you mean I need to do this every time it drops out? Or just to try it to see if it then subsequently stops dropping out?

 

I have a router for home broadband too, but it’s a separate line. EE contracts for my wife and I on our phones too.

 

 Thanks

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-01-2021 04:44 PM

You sure it's not the free Zoom session limit? That's about the right duration.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
RowanLong
Contributor
Contributor
In response to XRaySpeX

‎21-01-2021 04:56 PM

@XRaySpeX That’s only for meetings with 3 or more people, and it happened while I was using WhatsApp earlier too, so I’m sure it’s EE.

 

 Thanks

0 Helpful
Christopher_G
EE Community Support Team
In response to RowanLong

‎21-01-2021 05:47 PM

I'd recommend speaking to our Tech Gurus so they can run through some troubleshooting on this, @RowanLong.

 

Hopefully they can help fix this.

 

Chris

0 Helpful