No order delivery date

[Re_b_ecca]

I have placed an order for an upgrade. It stated in stock and dispatched within a day. Had confirmation emails but then nothing. I ave emailed and had zero response. My partner has ordered a phone from a different website which was delivered the following day by dpd and that was yesterday.... so no issues with dpd. I cant track parcel. Absolutely shocking service

[PJ38]

Hi there I’ve called this number 0800 0790531 it’s a freephone number if your currently with EE. They addressed the issue and my product will be with me tomorrow. Hope that helps

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[Leanne_T]

Hi @Re_b_ecca

Welcome to the community.

When did you place the order?

Also, could you let me know what phone you have ordered including the colour and size?

Speak to you soon 🙂

Leanne.

[Katie_B]

Hi @Thomas_C. 

That's right, 150 from your EE handset would be the best number to call. 

Alternatively, you can call 0800 079 8586. 

Please let me know if you need any further assistance. 

Katie 🙂