No VAT shown on Invoice

[RobinElliot]

we were holders of business accounts but recent invoices do not show the VAT

[Katie_B]

Hello @RobinElliot.

Thanks for coming to the community. 

Are you aware if the EE account is still under a business account?

Katie.

[RobinElliot]

Ifyou cant supply a VAT invoice to a customer who was getting the correct business invoices the I may have to move supplier. This would be a shame as I have been a customer for many years

[RobinElliot]

My account was a business account  but this has changed so invoice is no longer suitable for reclaiming VAT. This is a pain

[RobinElliot]

I doesn't seem to be as no VAT is shown on invoice

[Katie_B]

Hi @RobinElliot. 

Please give our customer care team a call on 150 who have account access and can look into this further. 

Katie 🙂

[RobinElliot]

invoices no longer show a VAT number

[James_B]

Hi @RobinElliot,

Are you using a personal or business account?

James

[mikeliuk]

Hi @RobinElliot ,

You may find the below recent post to be interesting.

https://community.hmrc.gov.uk/customerforums/vat/0b893b23-9831-ec11-b76a-00155d9761c1

Posted 10 days ago by HMRC Admin 9 

Hi,

As you state correctly there is a legal requirement to issue a VAT invoice by a VAT registered supplier to a VAT registered customer. The guidance states :

'A VAT invoice is a document containing certain information about what you’re supplying. Paragraph 16.3 sets out the information you need to show. Your customers need VAT invoices as evidence for reclaiming, as input tax, the VAT you have charged them.'

You do not, therefore, have to issue VAT invoices for zero-rated supplies.

You do not need to issue VAT invoices for supplies to customers who are not VAT registered. In practice, this will probably mean issuing a VAT invoice to any customers who ask for one, as you will usually have no way of telling whether they’re VAT registered or not. You do not have to check that a customer is VAT registered before issuing a VAT invoice.

If the suppliers are refusing to meet their invoicing obligations then I would recommend you reminding them again what their obligations are. These obligations are described here:

VAT invoices

However this would be a third party issue between you and the supplier and HMRC would not get involved in this type of situation. Again I would speak to the supplier and advise them that you have spoken to HMRC who are in agreement about their invoicing obligation. Beyond this however, we would have to say that it is an issue between you and the supplier and you may seek a legal route if that is required.