Need email address for customer service

[Lincsman2]

Customers want to email. EE wants to dictate to its customers how they communicate.  That's because EE couldn't give a damn about service or customer preferences.   They are in business to make money.  Period.  So screw you customers, like it, lump it or find another supplier.

[Jon_K]

Hi @Lincsman2.

Welcome to the community.

Although we don't have an email address to contact, you can find all other ways to get in touch on our Contact Us page.

Jon

[Chris_B]

@Lincsman2  Emails are to slow to deal with customer issues your always waiting on a reply.  And what would happen if the CS agent got to their finishing time and the issue wasn’t dealt with the emails would just stop.   Someone else couldn’t just take over as they would have to read all the emails to know what was happening.   

[Lincsman2]

Thank you for your, "Hello customer, here's why you are wrong and we are right" reply.  You may not like it, but the millions of searches made every day by customers searching for their supplier's email address demonstrates what customers want.  Customer service is about meeting the wishes and needs of customers, not telling them why they are stupid to want them and why it can't be provided.  Anything can be provided; it's just a question of the level of resource one is prepared to dedicate.  Personally I hate talking to call centres that are invariably manned by people with accents I simply can't understand and who invariably struggle to understand what I am saying, even if they have the intellect to grasp the issue.

So, I reiterate: EE doesn't care about its customers, it cares about profit.

[XRaySpeX]

Email contact is not inherently slow. As you point out many firms use it. In many cases queries may be resolved by a single exchange of emails. Even when you have been suffering some issue for days on end a few days more waiting for a reply will not make much difference anyway.

More importantly, emails provide the audit trail that phone convos don't, both in case of dispute or for your own record as well as progressing the issue. There is no reason for another CS staff not to pick it up & have access to the previous exchange. Other firms manage it. Most email exchanges will include the whole history in the latest email.

[Chris_B]

Emails are slow when customers want to resolve issues quickly.   It’s not the sending or receiving is the waiting for someone to respond to your email as you will be assuming that they’ll be only dealing with you at that time if it was an email exchange and the customer service agent will have to wait for your response and of cause your never going to miss an email the moment it comes through.  That never happens. 
And it’s also not what you want as a customer it’s what’s provided as a means of contact.  Just because there’s other means of making contact with companies it doesn’t mean they have to be provided. 

[Lincsman2]

You don't give up, do you!  Here's what you clearly don't understand: YOU don't get to determine what other people want. You can argue with that until you die, but if won't change the fact.

No, companies don't have to provide anything, but those that choose to ignore the wishes of their customers can expect to be called out for offering lousy customer service.

EE offers lousy customer service.  Fact.

[Lincsman2]

I'm struggling.  Please advise the methods of contact that don’t include speaking on the telephone to a call centre.

Thanks.

[bristolian]

What is the query you have? If it's a general one, perhaps someone here on the community can help.

If the issue is account-specific, you will either need to call or use live-chat from myEE login.

[Jon_K]

Hi @Lincsman2.

You can find links to our online chat team through our Contact Us page.

Online chat does not involve speaking on the phone.

Jon