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Community Activity
New sim / contract
Hi I just got a new SIM card and new phone S25 Ultra. i have signal bars, but i can't access data / send messages etc and is stuck in emergency call only.what am I supposed to do?
Resolved! Possible Scam
I received a call from 07402 795453 and a man was telling me about EE deactiviating sim cards due to user complaints and he was gonna be sending me a new one. I was talking to him for a while and I was uncertain if it was a real ee employee. He sent ...
Resolved! Replacement SIM card order
Ordered on 19th July confirmed- not delivered
Cannot access internal device using ipv6 pinholes
I have EE full fibre broadband and IPv6 is enabled using the EE Smart Hub Plus router. When I perform IP address checks it reports both IPv4 and public IPv6 address, (not a ULA or link-local address).I wish to remotely connect to a server on my local...
Resolved! Galaxy Watch 7 Ultra
I recently got a Galaxy Watch 7 Ultra, through a promotion, with an EE Sim plan. I have given the watch to my husband as I have an Apple watch and phone. He has a S25 Ultra and is not on EE. When he tries to set up the mobile plan for the watch it a...
Lost Broadband
Lost broadband on Sunday called Monday and was told a power adapter issue on main router and also the back up 4G was also faulty. had a new 4G delivered yesterday and set it up and still no WiFi. Someone is supposed to be calling back but nothing so...
Smart Wifi pro wired backhaul issues
HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...
Smart 5G Hub 3 - Passthrough Mode Not Displaying WAN IP but a LAN IP.
Just got my Smart 5G Hub 3 and set it up in passthrough mode.I was expecting to see my WAN IP displayed in my Unifi setup, but it is displaying 192.0.0.1 instead of the WAN IP address 31.xx.xx.xThe cable is plugged into the LAN/WAN port on the Smart ...
Very bad customer service
Two weeks ago i made complaint and was told yes it will be looked in today I get a text to return equipment so I rang up and was told the person how is dealing with my case will be in after 4pm today and I will email as a matter of urgency surpri...
