EE SIM Plan Unlimited £27 UPG

[1stockwige]

I have the same think on the plan

EE SIM Plan Unlimited £27 UPG

says in my allowances unlimited mbs unlimited calls unlimited text

On Live chat been told this is not the case and a my EE error been with EE 14 years not great

Now saying cant speak to agent as all busy 

[James_B]

Hi @1stockwige,

Welcome to the EE Community. 🙂

Are you allowances showing correctly in My EE?

James

[1stockwige]

Hi James

No they are not and been on live chat for over hour to 5 different people and not one has helped me i have sent them screen shots and saying mine is not unlimited plan.

on main page of my account

Your current plan and spend

EE SIM Plan Unlimited £27 UPG

Essential Plan, unlimited data, unlimited text messages, unlimited minutes, 12 month plan

on ee plan 

Monthly payments

Total doesn't include extra charges, add-ons or discounts -

these show on your latest bill

Data

Unlimited

Minutes

Unlimited

Texts

Unlimited

i have saved all screen shots on pc and my phone

The chat has been with 5 people not one helped now there is a technical problem and cant help i have got the whole conversation saved

[James_B]

Hi @1stockwige,

What response do you get if you text BALANCE to 150?

James

[1stockwige]

current charges £0

refresh date

used 0 bytes of free data this period

no help all i want is what my plan states in my EE account and what stated in my allowance

I have started complaint as ridiculous if way i can send you transcript from online chat please let me know its very rude and not helpful

[James_B]

Hi @1stockwige,

The balance text would normally include your current data allowances. Have you just started your new plan? (With promotional plans it can take a few days for your full allowance to be added to your account)

Where are you seeing the incorrect data allowance?

James

[XRaySpeX]

Sorry, @1stockwige , but where does it show you don't have unlimited data? Everything you posted says "unlimited".

[1stockwige]

[1stockwige]

James

Can I send you the images as a lot easier,

I have had it since 2020 this deal only because looked into it and then seen this didn't know.

[XRaySpeX]

No need! I've approved your 2nd image but the 1st can't be as it publicly reveals your mobile no. Please post it again with the no. blanked out. It's the info we want to see.