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Re: Data not updated

Tk58
Explorer

‎01-02-2021 11:23 PM

The data on my S20+ phone is showing nil but when I login to my ee account I have only used a very small amount of my data allowance. I have tried to reset this on my phone but everything is greyed out. 

Any ideas how I can upload my data?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎02-02-2021 06:49 AM

Hi @Tk58 

 

Text BA to 150, what does it say? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Tk58
Explorer
In response to Northerner

‎02-02-2021 11:51 AM

You have 44.1GB remaining of your 45.0GB data allowance. This will refresh 15 Feb 2021.
You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown.

 

Yet my phone is still stating I have used all of my data, which apparently was due to an app Daily Mail running in the background which it does not. 

 

I need to reset my phone but as mentioned earlier everything is greyed out.  

0 Helpful
Leanne_T
EE Community Support Team
In response to Tk58

‎02-02-2021 12:55 PM

Hi @Tk58

 

Thanks for posting on the community. 

 

Can you access apps and the internet using data on your phone? 

 

Have you tried restarting your phone to see if the option shows to reset the data information? 

 

Thanks 🙂

 

Leanne

0 Helpful