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How to cancel a data sim

SDC15
Investigator
Investigator

‎02-02-2021 11:24 AM

Hi, trying to cancel a data only sim (monthly contact out of contract) which I do not have or know it’s phone number. I need the phone number to either undertake a web chat or call customer services. So I’m stuck with no obvious option to cancel this sim. Any advice would be really helpful. Thanks S

0 Helpful
4 REPLIES 4
BrendonH
Community Hero
Community Hero

‎02-02-2021 11:26 AM

If you go to the contact us page you'll get the phone number

 

You can't cancel via a web chat.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
SDC15
Investigator
Investigator
In response to BrendonH

‎02-02-2021 11:30 AM

That’s understood I was trying to use the web chat to get a steer. When you phone In the automated system wants a EE phone number which I do not have for the SIM card and my mobile is not on EE network so hence my post here as I need a way to get past the automated phone system. Thanks S

0 Helpful
BrendonH
Community Hero
Community Hero
In response to SDC15

‎02-02-2021 11:32 AM

+44 800 079 8586


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
SDC15
Investigator
Investigator
In response to BrendonH

‎02-02-2021 11:41 AM

Thank you Brendon. All sorted on the phone now..S

 

0 Helpful