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Re: Call EE from abroad to get top up invoice

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twobouncingpups
Explorer

‎03-09-2021 08:10 AM

How can I ring this number from the phone I need to top up credit, to be able to ring out, if I cannot add credit to the phone?! Riddle me that! Every time I try to ring eye it says ‘call failed’. 

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎03-09-2021 10:22 AM - edited ‎03-09-2021 10:22 AM

@twobouncingpups : Try using Fast Top Up online with a UK bank card. There are no invoices for top-ups.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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5 REPLIES 5
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Christopher_B
EE Employee

‎03-09-2021 08:15 AM

Hi @twobouncingpups

 

I hope you're well and having a nice day, other than this issue of course.

 

Are you looking to call to process a top up?

 

Thanks 

 

Chris

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twobouncingpups
Explorer
In response to Christopher_B

‎03-09-2021 08:23 AM

Yes, I have not topped up before as usually only internet at home. 

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twobouncingpups
Explorer
In response to twobouncingpups

‎03-09-2021 08:25 AM

Sorry am in the wrong thread, I am not abroad I am in the uk, and based in the uk. 

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Christopher_B
EE Employee
In response to twobouncingpups

‎03-09-2021 08:26 AM

Thanks @twobouncingpups

 

How long have you had the SIM that you're wanting to top up? 

 

Thanks

 

Chris

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XRaySpeX
EE Community Star
EE Community Star

‎03-09-2021 10:22 AM - edited ‎03-09-2021 10:22 AM

@twobouncingpups : Try using Fast Top Up online with a UK bank card. There are no invoices for top-ups.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP