Hi. i did a trade in for my new phone, I traded in my iPhone X for a iPhone 12 Pro Max. I received the phone from DPD on the 8th January 2021 but have yet to receive my returns bag for my old phone. the deadline is this Thursday and I do not want to be charged for something that isn’t my fault...
I have spoken to EE multiple times and they have said to me that a new bag has been sent out. But it has been over a week...
Has it been over a week since you were last told one was on the way? Did you speak to our Mobile Care team or Brightstar (the trade-in company)directly?
