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Queries about my order

Mollyj18
Investigator
Investigator

‎19-11-2018 08:59 AM

Hi I placed an order yesterday and had an email saying my order was successful and being processed and I would receive a text when it was on the way. I've now had an email to contact EE as they want more information? Has my order gone through or not? Thanks 

0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎19-11-2018 09:04 AM

@Mollyj18: Not yet. They will be wanting more info from you. I should phone them as requested.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Mollyj18
Investigator
Investigator
In response to XRaySpeX

‎19-11-2018 09:11 AM

I can't use this service as I don't have an EE phone number? Is there any free numbers I can call? Thanks
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Mollyj18

‎19-11-2018 09:55 AM

Didn't they give you a no. to call when they asked you to call back?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Leanne_T
EE Community Support Team
In response to Mollyj18

‎19-11-2018 11:21 AM

Hello there @Mollyj18

 

Thanks for coming here.

 

If you give us a call on 0800 956 6000 our team will be able to check the order for you and get the information needed.

 

Thanks, Leanne 🙂

0 Helpful
Mollyj18
Investigator
Investigator

‎03-12-2018 02:29 PM

Can anybody help please? I ordered a new contract 2 weeks ago and part of the black Friday deal was having a free Nintendo switch? I've had the phone 2 weeks now and haven't heard anything about the switch? Has anybody else received the switch? Who do I contact about it? Thanks for your help. Regards molly x

0 Helpful
James_B
EE Community Support Team
In response to Mollyj18

‎03-12-2018 02:59 PM

Hi @Mollyj18,

 

You'll receive your Switch 15-30 days after receiving your phone.

 

We'll send you a text message when it is on its way.

 

Hope this helps.

 

James

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Mollyj18

‎03-12-2018 03:00 PM

It's not yet late. You are still within the delivery window of 15 - 30 days after receipt of the phone. In fact you've just started it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful