Promised delivery of my upgrade

[Wanley]

I was told my phone would be delivered today 3/9/2019, I ordered 2/9/2019 I’ve had no texts from either EE or dpd! I’ve checked the website and it’s not in stock! Surely that would of been on there screens 

[Northerner]

Hi @Wanley 

Have you checked EE order tracking?

If your delivery is today then you will receive a delivery time text from DPD after 9.am. alternatively speak to CS on 150.

Thanks

[Wanley]

Yeah checked all of that stuff on my EE, checked the order number with dpd too and it’s not generated

[Katie_B]

Good Morning @Wanley. 

Thanks for upgrading with us. 

So I can take a look at this can you please provide me with the phone you ordered?

Did you order this over the phone?

Speak soon, 

Katie 🙂

[Wanley]

It was the iPhone XR!

yeah I phoned up yesterday and the lad said it would be with me today

[Katie_B]

Thanks for confirming this @Wanley. 

What colour and memory size did you go for?

Katie 🙂

[Wanley]

It was the red one, but I’ve checked and most colours are out of stock, and it’s the 64gb one 🙂

craig

[Katie_B]

I can see also that this is currently out of stock @Wanley. 

If you was to order as of now we would expect dispatch within 7 days.

As soon as this is ready to be dispatched to you, you will receive a text message. 

Finger's crossed it's not much longer, 

Katie 🙂

[Wanley]

I shouldn’t of been told it was getting delivered today, surely on his screen it would of said out of stock 

[Katie_B]

Hi @Wanley. 

I have sent you a private message for further information. 

Speak soon, 

Katie 🙂