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Upgrade ordered online but no confirmation email

LadyS
Visitor

I have just placed an order for an upgrade online and had a confirmation page flash up then vanish before I could take not I have waited for the confirmation email to arrive but still nothing.

I called customer services who advised that they could take my order over the phone but I am concerned that my credit card details and direct debit details have been confirmed with my bank during the payment of the upgrade/handset.

 

Advise please as to when i am going to get the confirmation email

1 REPLY 1
Katie_B
EE Community Support Team

Good Afternoon @LadyS.

 

Thanks for upgrading with us. 

 

You should receive your confirmation email within 24 hours.

 

If a payment has been taken but is not yet showing your bank should be able to confirm this for you. 

 

Katie 🙂