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No Order number

Th76
Investigator
Investigator

‎03-09-2019 04:04 PM

I phoned last night with a query about an order from 21st august.  he told me my order should be out today and i received an email confirmation saying my order is on its way but no order number on it and since its a new plan i dont know the telephone number to track it.    Please help

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎03-09-2019 06:07 PM

Good Evening @Th76. 

 

Thanks for coming to the community. 

 

On your email confirmation there should be an order number, you can then use the order number in our online tracker to track your order. 

 

Have you received any notification from DPD?

 

Katie 🙂

0 Helpful
Th76
Investigator
Investigator
In response to Katie_B

‎03-09-2019 06:13 PM

There is no order number on my email! Just an account number and nothing from dpd!  Not a happy bunny! 

0 Helpful
Katie_B
EE Community Support Team
In response to Th76

‎03-09-2019 06:22 PM

Thanks for confirming @Th76. 

 

I have sent you a private message for further information. 

 

Katie

0 Helpful