Problems with Trade In

[Lillyx]

Is anyone else having problems getting a hold of bright star in regards to their Trade Ins?

I have been trying to find out what is happening with my funds to be received which I sent my phone in on the 9th of January and I’m still waiting to hear something from them.

I have emailed, tried to call them of which I have been cut off three times, on hold four times for up to 45 minutes!

I understand COVID is on one, but Christ, surely it shouldn’t be this difficult to find out what is going on?

I have used EE for my Trade Ins for years and don’t think I will be after this.

[Christopher_G]

Hi @Lillyx

Welcome to the community.

I'm sorry to hear that you're having problems contacting Brightstar. When did you email them? Hopefully they'll be in touch with you soon.

Chris

[Joshua-94]

I’m currently experiencing the same issue. Been on hold every time and never reply back to my email

[Leanne_T]

Hi @Joshua-94

Thanks for coming to the community. 

Our What if I have a problem with my trade in? Help page, may help answer your query.

Thanks.

Leanne.