Problems adding a package

[MichelleB82]

I haven't used my sim card for over 30 days, I have topped it up and want to add a package but I cannot do it on the website or app, is this because I haven't used the sim for a while? Or just issues with the site?

[Leanne_T]

Hi @MichelleB82

Thanks for coming to the community. 

Which pack are you trying to add? 

Can you text BALANCE to 150 and let me know the reply? 

Thanks 🙂

Leanne.