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Dongle powered but showing red light constantly

Tiger442
Explorer

‎26-10-2020 10:13 PM

I have got a 4G dongle which is fully charged and is constantly showing a red light. Devices are connecting to it but there is no internet connection.

Signal for EE is good and have no problems with phone.

No shortage of data as package is sufficient.

Any suggestions to solve this issue would be appreciated.

 

Thanks in advance.

0 Helpful
6 REPLIES 6
Jon_K
Former EE Employee

‎27-10-2020 09:01 AM

Hi @Tiger442.

 

Welcome to the community.

 

Where and when did you get this dongle?

 

Has it worked at all since you got it?

 

Jon

0 Helpful
Tiger442
Explorer
In response to Jon_K

‎27-10-2020 09:27 AM

Jon, the dongle is from an EE shop on contract and has been working. Not been used for a couple of months.

0 Helpful
Jon_K
Former EE Employee
In response to Tiger442

‎27-10-2020 10:09 AM

Thanks @Tiger442.

 

Are you using a pay as you go or pay monthly SIM card with the dongle?

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-10-2020 06:23 PM - edited ‎27-10-2020 06:24 PM

Which model dongle? Which light(s) are Red?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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whillier
Visitor
In response to XRaySpeX

‎04-01-2021 12:22 PM

I am looking to confirm my monthly payment

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to whillier

‎04-01-2021 12:42 PM

Hi @whillier,

 

Welcome to the EE Community. 🙂

 

You can view your plan and bills in My EE.

 

Hope this helps.

 

James

0 Helpful