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Broadband/mobile outlook 365

t1melord
Investigator
Investigator

‎14-09-2021 03:24 PM

I have contacted EE and my email provider but noone seems to know what the problem is. 

 

I use Outlook 365 to get and send emails. It works on the home broadband but over the last couple of months on mobile broadband there has been interrmittent periods where I can't send or download. We have checked the settings and they are correct. 

 

When I spoke with ee support they rebooted my mobile broadband and it worked for about ten minutes then stopped again.

 

MY email is on livemail.co.uk, can anybody help please?

0 Helpful
5 REPLIES 5
Mustrum
Ace Contributor
Ace Contributor

‎14-09-2021 05:07 PM

Not many clues to allow people to help.

 

What devices are you having issues with?

How are they connected to your broadband?

What mobile broadband device do you have?

 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎14-09-2021 06:19 PM

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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t1melord
Investigator
Investigator
In response to XRaySpeX

‎15-09-2021 11:06 AM

Incoming mail: mail.livemail.co.uk port 143 no encryption no spa

outgoing mail: smtp.livemail.co.uk port 25 no encryption requires authorisation ticked

 

I connect with my laptop using outlook 365 though a Huaweipro2 e5885l

 

hope that helps

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to t1melord

‎15-09-2021 12:02 PM

Shouldn't it be:

  • Incoming: IMAP, Port 143 with SSL/TLS encryption
  • Outgoing: SMTP, Port 587 with SSL/TLS encryption, Authenticated same as Incoming?
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
t1melord
Investigator
Investigator
In response to XRaySpeX

‎15-09-2021 12:14 PM

will not accept with those settings!

0 Helpful