Problem with order?

[Jamie6543]

Hi, I purchased an upgrade 1 week ago. I have had an email verification of EE receiving the order, but haven't had any updates since. I suspect there may be an issue, and have tried calling support, but can't get through (understandable given current climate). I have tried the live chat option also, but no luck getting connected.

[Zahir1]

In the same boat bud. Did you get a text at all with an update tracker?

[Jamie6543]

Hey,

Nah no text yet either and can't track with order tracking number. I'm hoping it's just a case of not having stock up to date and just waiting for manufacturers. 

[Zahir1]

I'm going to ring up again so will let you know how I get on.

[Jamie6543]

Managed to get through. Adviser couldn't figure out what had happened with my order, but all sorted now. Glitch in the system I guess. Hope you get sorted too bud.

[Katie_B]

Thanks for coming back and letting us know @Jamie6543. 

I am happy to hear this is now resolved. 

Have you been able to get your order sorted @Zahir1?

Speak soon, 

Katie 🙂

[Ash95]

I believe I may also be having this issue. I ordered a upgrade saturday had a email confirming order. But nothing since, says phone is in stock on web and says that dispatch is usually a day. Just thought I may of heard something today really. 

[Katie_B]

Good Evening @Ash95. 

Welcome to the community. 

Have you tried tracking your order using the online order tracker?

If yes, what does that report?

Speak soon,

Katie 🙂

[Bennradford]

Hi Katie

I to am having this issue, when i track my order it says Awaiting confirmation

-iPad Pro 11-inch 2020 128GB Space Grey

[Katie_B]

Hi @Bennradford. 

Welcome to the community. 

As soon as your order is ready, this will be updated. 

Once your order is with DPD they will contact you to provide you further information.

Katie 🙂