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06-10-2021 02:22 PM
Why when EE sends me this offer by text msg does it not give me the offer when I type in "YES" as requested.
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06-10-2021 03:59 PM
Yes.I replied 'Yes' within the time limit.
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06-10-2021 02:44 PM - edited 06-10-2021 02:45 PM
Are you responding within the time scales, some of these offers are for today only and expire at midnight.
Also I believe EE has over the last few days been having Text Issues.
If you still have the text of the Offer and armed with the above, I would recommend you give CS a Call on 150 and and follow it through with them.
06-10-2021 05:19 PM
Hi @pondy924
Welcome to the community.
I'm sorry to hear that there was a problem with your offer. I'd recommend speaking to our Mobile Care team so they can look into this for you.
Chris
