Problem switching PAYG phone Nr to my new contract

[mirceadorel]

Hi all !

I am on PAYG customer, I've signed a new contract few days ago via online. During the process it asked my if I want to port my old number, filled my existing phone number there and continue with my life. The handset came, with an extra SIM card which is the phone Nr on contract. 

Now I'm stuck with 3 different PAC codes that none of them works (ONE xxx XXX)

Is this normal ?

[XRaySpeX · Accepted solution]

You can't port your no. using a PAC within the same network. PACs are for porting between providers.

You need to call CS & request your EE PAYG no. be moved to your new EE contract.

[mirceadorel]

Thanks alot mate, I thought I can do it myself since they were unable to fulfill the hassle free problem of porting my nr

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance